Microsoft 365 & SharePoint

Introduction

Blink gives your frontline seamless access to the Microsoft 365 suite, helping enterprises like yours get the best out of their Microsoft investment.

When you connect Blink to SharePoint you can display and access all SharePoint sites from the Blink Hub.

Who can use this feature?

This is a paid-for feature. Please contact support for more information.
The integration needs to be set up by a Blink Organization Admin who is also an Global Administrator or Azure AD Application Administrator.
Once Set up, Content can be added by Organization Admins, Content Moderators, and Team Admins.

Adding content

To add content from SharePoint to Blink Hub, first, go to the Hub section of Admin and then follow these steps:  

  1. Click on the 'Add content' button and then select 'SharePoint' from the dropdown.
  2. Providing that the integration has been set up, Microsoft SharePoint will open in a new tab or pop-up window.
    If not, please check that you don't have a popup blocker. Most browsers will tell you that a pop-up has been blocked at the top of the window. 
  3. Locate the files and folders that you want to add to Blink and click Open.
    You must have access to share everything in a folder in order to add it to Blink.
  4. You will now be directed back to Blink and asked to confirm where you want to share these files and who with. This works the same as sharing anything else in Blink hub and is not connected to your sharing settings on SharePoint.

Troubleshooting

Insufficient permissions
This is the most common error you should see. When you see this, it means you don't have permission to share everything in the folder.

Please ask someone with permission to add it for you or share things within that folder that you do have access to.
SharePoint needs to be set up first
You'd have to be unlucky to see this error. It should only show up if, between you selecting the 'Add from SharePoint' button and sharing the content, another administrator disconnects Blink and Microsoft 365. br>
The quick fix here would be to re-connect the two services.

If that doesn't work, get in touch with our support team, who will be more than happy to help.
There's a problem with SharePoint
When you see this error, it means that we've tried our best to reach the SharePoint system, but it's not working*. This means that there is an error on the Microsoft side of things. They tend to fix these issues quickly, and the best option is to try again later.

*It's not picking up the phone, responding to our emails. We can't even seem to find it. It must be hiding somewhere. Hopefully, it will come back online soon.
Upload failed

We hope that you never see this error message. It means one of two things.

  1. We're having a stressful time trying to fix something on our side of things. Head over to our status page for up-to-date information. If that page says "All systems are go", then please try your upload again.
  2. If our status page say's that everything is running smoothly, it means that something has gone wrong, but we're not 100% sure what. It's usually just a glitch and could be anything from your internet dropping for a split second to you happening to be trying to upload a document just as we're releasing an update to this feature.

    Please try your upload again and if it still doesn't work, get in touch with our support team.

Connecting your Microsoft 365 account

Who can set this up?

The integration needs to be set up by a Blink Organization Admin who is also an Azure AD Application Administrator.

To set up this integration, go to the Integrations section of Admin, click on Microsoft 365 and follow these steps:  

  1. Click on the 'Enable' button. You'll be redirected to Microsoft 365. Please follow the steps here to set up your integration.
  2. Once your integration is fully set up, Blink will update to show that the integration has been set up successfully.

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